Terms and Conditions

1. Identification of the provider

The Auto Service Desk service is provided by:

• Name: Independent Entrepreneur “TUDOR BEȘLIU” (“the Provider”)
• IDNO: 1026023003762
• Registered office: str. Independenței, bl. 104, apt. 28, MD-6201, Sîngerei, Republic of Moldova
• Email: support@autosdesk.app
• Phone: +373 79 461 484

2. Acceptance of the terms

By accessing and using the Auto Service Desk platform, you agree to these terms and conditions. If you do not agree, please do not use the platform.

3. Description of the service

Auto Service Desk is a management platform for auto repair shops, providing records of clients, cars, work orders, services and auto parts. Depending on the chosen plan, the platform may also include additional modules, such as parts warehouse management, barcode scanning from the mobile app and reports.

4. Who can register

The platform is intended exclusively for legal entities operating an auto repair shop. It is not intended for individual consumers.

5. Creating an account

Access to the platform is obtained by direct request. After the request, our team contacts you to set up the administrator account of your auto service. You are responsible for keeping the account's login details confidential. The maximum number of user accounts per auto service is set by the chosen subscription plan. Mechanics entered in the platform are informational records (first name, last name), used to assign work orders, and are not separate login accounts.

6. Subscription plans

The platform offers one or more subscription plans, with the prices and features shown on the home page. Plans may differ in the modules included and in the maximum number of users per auto service. The platform administrator may add, change or withdraw subscription plans at any time. A price change for a plan you are already subscribed to applies only with at least 30 days' prior notice. Every new account benefits from a free trial period of 30 calendar days, with access to all modules.

During the trial period, you can choose in your account (Settings → Billing) the plan you will continue with after it ends. If you do not choose a plan before the trial period expires, the account automatically switches to the Basic plan and the first invoice is issued for this plan. The plan can be changed at any time afterwards.

When switching to a plan with fewer modules, the data entered in the modules no longer included is kept, but is not accessible until you return to a plan that includes them.

6.1. The “First 5” program

A limited number of at most 5 auto repair shops, selected by the Provider, may join the “First 5” program. Services in the program have access to the Pro plan at the price of the Basic plan in force on the date they joined the program.

• The reduced price is kept indefinitely, including if plan prices change later;
• The place in the program is personal and cannot be transferred to another auto service.

7. Payment method and billing

Payment is made through the payment service provider Paynet Service SRL, which offers several accepted payment instruments (Visa/Mastercard bank cards, as well as other electronic instruments available on the Paynet payment page, including MIA). Payment confirmation is automatic. For every confirmed payment, we issue an invoice in PDF format, available for download from your account, and you will receive an email notification.

Important: once a transaction has been entered and authorized, it cannot be cancelled or changed directly by you during the payment process. For the possibility of a later refund, see section 9. Our site is secure and we do not store your card data — it is processed exclusively by Paynet Service SRL, in accordance with payment security standards.

8. Termination of the subscription

The Auto Service Desk platform does not make automatic recurring charges. Every payment is initiated manually by you, by opening the payment option in your account and completing the Paynet payment process.

Access to the platform remains active for the period covered by the last confirmed payment. If you do not make a new payment before this period expires, access is suspended automatically, in accordance with section 10.

You can also voluntarily give up the subscription at any time from your account. We reserve the right to suspend access immediately in cases of abuse, fraud or breach of these Terms.

9. Refund policy

Although the platform is intended exclusively for legal entities and does not fall under the legislation on the protection of individual consumers, we voluntarily offer a refund right of 14 calendar days from the date of each payment.

The refund request is submitted from your account, in the Settings → Billing section, within the stated period. The refund is processed manually through the payment provider Paynet Service SRL, and access to the platform is ended once the refund processing is confirmed. The data entered remains stored in accordance with the Privacy Policy.

Outside this 14-day window, amounts paid are not refundable, regardless of the reason for cancelling or not using the service.

10. Suspension for non-payment

At the end of the 30-calendar-day trial period or of the period already paid, a new invoice is generated, with a payment term of 5 calendar days. During this term, access to the platform remains active.

If the invoice is not paid within this term, access to the platform goes through the following stages:

• Limited access (view only): the account enters restricted access — you can view existing data, but you cannot add, change or delete information, except for the sections related to payment, support and personal data. This state lasts 14 calendar days.
• Archiving: if payment is still not made within this interval, the account is archived and access to the platform is ended completely.

Data is kept for 90 calendar days from the date of entering restricted access, in accordance with the Privacy Policy, after which it is permanently deleted. 30 days before permanent deletion, you will receive an email notification.

11. Processing of data on behalf of the auto service

Within the meaning of data protection legislation, the registered auto service is the data controller for the data entered about its own clients, cars and work orders, and Auto Service Desk acts as the data processor, processing this data exclusively for the purpose of providing the platform.

Auto Service Desk undertakes to:

• process the data exclusively according to the instructions and purposes set by the auto service;
• ensure the technical isolation of each auto service's data (multi-tenancy) so that one service has no access to another service's data;
• take reasonable technical and organizational measures for the security of the processed data;
• delete or return the data at the end of the contract, at the auto service's request, unless the law requires it to be kept.

The auto service remains responsible for the lawfulness of collecting data from its own clients (e.g. informing them as required by law) and for the accuracy of the data entered in the platform.

12. User responsibilities

The user undertakes to enter correct data and to use the platform exclusively for lawful purposes related to auto repair activity. Using the platform in any way that could affect its operation or other users' access is prohibited.

13. Availability of the service

We make reasonable efforts to keep the platform running continuously, but we do not guarantee uninterrupted availability. We reserve the right to perform planned maintenance, with minimal impact on users.

14. Support

We provide technical support to platform users through the ticket system available in the app. We undertake to:

• reply to support requests in about 4 hours;
• resolve reported problems within at most 2 working days, as far as possible, depending on their complexity;
• accept and review suggestions and ideas for new features sent through the support system.

The above terms are indicative support targets and do not constitute a contractual commitment in the nature of a guarantee.

15. Intellectual property

The Auto Service Desk platform, including its code, design and name, is the property of its developer. Data entered by the user (clients, cars, work orders) remains the property of that user.

16. Limitation of liability

The platform is provided “as is”. We are not liable for indirect losses resulting from the use of or inability to use the platform, to the extent permitted by applicable law.

17. Governing law

These Terms are governed by the legislation of the Republic of Moldova. Any dispute is settled amicably or, failing an agreement, by the competent courts of the Republic of Moldova.

18. Changes to the terms

We reserve the right to update these terms periodically. Continuing to use the platform after such a change constitutes acceptance of the new terms.

19. Contact

For questions about these terms, you can contact us at support@autosdesk.app or at +373 79 461 484.